View a Denied Order (Warehouse)

Select Catalog > Resource Orders > Track

Resource orders that cannot be fulfilled by the warehouse are denied (Deny All on the Submitted Order page) and placed in the Denied section. The denied order can also be viewed from the Archive tab. Once denied, the order can only be viewed. The order's originating site is notified when the order appears in the site's Resource Order Denied section.

Denied orders remain on the Orders page until they are removed ( ), but remain indefinitely on the Orders Archive page.

The warehouse is restricted to viewing the order and viewing notes.

Add/View Note

You can create notes to attach to resource orders in any section by viewing (View icon.) the order. The notes can be viewed from the Resource Orders page or in the Order Details.

View a Note

You can view notes for any order in any section.

  1. Click View or Add Note icon.. The Notes page appears. Existing notes are listed by date.
  2. Next to Display, select whether to see Notes and/or Handling eSignature Notes.

    Notes page with Handling eSignature Notes.

  3. To see an eSignature, click View eSignature.

    eSignature example.

  4. Click Close when finished.

You can add additional notes to any order (except denied orders), but eSignatures can only be completed using the VersaScan scanner device or the Follett Destiny Back Office app.

Add a Note

Additional notes can be added to existing notes on either the Resource Orders page or within an Order Details page. You can only create new notes by first viewing an order.

  1. Click View or Add Note icon.. The Notes page appears.
  2. Enter information in the Notes field.
  3. Click Add. A dated note entry appears.
  4. Add another note, or click Close.

View Resource Details

To view details about a resource item in the order, click the name of the item.

Note: On some pages, you must click Show More to see a clickable link for the resource item.

The Resource Details page for the item of interest appears.