Create Help Tickets (Resource Manager)

Now that service teams are set up, users with the appropriate access level permissions can create help tickets. There are several places to create a help ticket:

• Items subtab: With the Create Help Ticket and Use Resource Search permissions, users can search for a resource and create a help ticket on the Items subtab.
• My Info: Users with the Create Help ticket for self and Use Resource Search permissions can create a Help Ticket for items viewable in My Info. Users with the Create Help ticket for self permission and who are custodians can view a list of all the resources they are assigned and create Help Tickets for them in My Info.
• Admin > Help Tickets, click New Ticket: Users with the Manage Help Tickets permission can create new help tickets when a user reports a resource item needing repair or maintenance.

No matter how a ticket is created, the required information needed is the item's barcode, summary of the problem, and a contact person.

To create a help ticket:

1. Go to Catalog > Resource Search, and search for a resource.From a
2. Click Details, and then Items.
3. Next to the resource you want to create a help ticket for, click .
4. Enter a summary of the problem and if desired, details.
   
   
5. The logged-in user is the default contact person. To select a different user, click Select, and then find and select the user.
6. Click Save & Send.