Help Tickets (Resource Manager)

Use Resource Manager's help tickets to manage the repair and maintenance needs of your resource items.

Once a school or district creates a Servicing Team, users with the appropriate access level permissions can create help tickets. A number is automatically created for the ticket. The team head can assign a team member or another individual, set a priority and status, include an expected completion date and add notes.

When a resource is fixed, either the team head or a member can close the ticket. If the resource is still having problems, instead of creating a new ticket, a closed ticket can be reopened.

Notes: Help tickets created in the Catalog or My Info are automatically assigned to the head of a servicingthe team. From Admin > Help Tickets, you can Ccreate and reassign help tickets in Admin > Help Tickets..