Resolution—Help Ticket (Resource Manager)

When you close a help ticket and click Save, the Resolution page appears.. Defining a resolution is required when closing a Help Ticket.

1. Complete the steps in the Edit Help ticket | Close a Help Ticket section, and then continue with the following steps.
2. Use the Resolution drop-down to select a default resolution. To define and save a new one, click Other.
3. If you chose Duplicate from the Resolution drop-down, enter the Duplicate Ticket number in the field that appears.
4. Enter a Resolution Description (maximum of 1,000 characters), such as the steps taken to resolve the issue. .
5. Click Save.

The help ticket moves to the Closed section of Admin> Help Tickets >Archive sub-tab.