Help Ticket History (Resource Managerr)

When you create a help ticket, the history of it begins to be tracked. You can find this information in the Help Ticket History page.

The assigned servicing team and members appear in the help ticket's history and on the Deleted Resources report.

To view a help ticket's history:

  1. Select Admin> Help Tickets > Track or Archive sub-tab.
  2. Next to the help ticket that you want to see the history for, click Edit icon..
  3. Click View History. The Help Ticket History page opens.
  4. To print the history, click Printable.